ETIHAD AIRWAYS INTRODUCES NEW CHANGES TO GROUND AND IN-FLIGHT SERVICES

Etihad Airways is introducing a series of changes designed to offer increased value and flexibility based on customer feedback.; New ‘Neighbour-Free Seat’ paid option in Economy Class, Premium Lounge access now a paid option for Economy Class, Business Class paid upgrade for First Class Lounge and Spa access, Chauffeur services for Business and First Class to become a paid option at all international destinations, Economy Class guests now able to pay for Etihad Chauffeur services, Continued complimentary chauffeur services in Abu Dhabi for all eligible Business and First Class guests.

Inflight, Etihad Airways has introduced an innovative new ‘Neighbour-Free Seat’ option in Economy Class. The service provides guests with the option to enhance their flying experience by ‘bidding’ for up to three empty seats next to their original seat –  subject to availability and  cabin configuration.

This gives guests the opportunity for increased space, comfort and privacy, at a price that is affordable. Guests can bid at the time of booking online. Successful bids will be confirmed 30 hours prior to departure.

The airline has  also amended its chauffeur policy following a review of usage by premium guests across all major markets. The complimentary chauffeur service has been  retained at Etihad Airways’ Abu Dhabi hub and replaced with a paid option at specially negotiated rates in all other cities. This changes were  implemented  as from 3 July 2017.

As part of the initiative to improve the value proposition for travellers, the airline has also extend the paid airport transfer option to all guests across all cabins and allow Etihad Guest members to accrue miles on their chauffeur bookings.

Guests travelling in The Residence on board the flagship Airbus A380 fleet will continue to receive complimentary chauffeur services at all A380 destinations – Abu Dhabi, London, Paris, Sydney and New York.

Mohammad Al Bulooki, Executive Vice President Commercial for Etihad Airways, said: “Etihad Airways is constantly looking at ways to improve its value proposition for guests, focusing on the service elements that are most important to them. This change is being put in place as the airline looks to evolve its product proposition while continuing to match individual customer requirements. Following a review, the chauffeur services we offer will be amended globally, with the exception of Abu Dhabi, where there are a high number of users of the service.

“Many customers prefer to make their own ground transportation arrangements. The decision by Etihad Airways to change its offering has been taken to provide increased choice and to ensure fares remain as low and as competitive as possible, while retaining best-in-class service for all guests, in all cabins.”

Etihad Airways is now offer Economy Class guests paid access to its growing portfolio of dedicated lounges around the world, including its Premium Lounges in Abu Dhabi, London, Manchester, Dublin, Paris, Washington D.C., New York JFK, Sydney, Melbourne and Los Angeles.

Guests travelling on Etihad Airways Business Class tickets can now also pay and upgrade to the airline’s luxurious flagship First Class Lounge & Spa when flying from, or transiting through Abu Dhabi.

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